Reservation & Cancellation Policies
Due to the small number of rooms, cancellations and shortened stays can affect us greatly.
Reservations cancelled more than 14 days prior to arrival will be refunded the deposit LESS a $35 bookkeeping fee plus tax per room reserved.
Reservations shortened or cancelled 14 days or less will be assessed a first night's stay charge and any additional night if we are unable to re-book that room. No refunds will be offered for early departures.
For holidays and specific events such as Fantasy Fest, Christmas and New Year's Eve, our rates will vary. Minimum stays, a 50% deposit, and a 60-day cancellation period are required. Please call the property for details and additional information.
Check-In / Check-Out
Check-in time is 2:00 pm. Check-out time is 11:00 am. For early arrivals and late departures, we will be glad to store your luggage or have your car in the parking area to facilitate your Key West experience.
If you are planning to arrive after 7:00 PM, please call us prior to 7:00 PM at the property so we can provide you with information for a late check-in. If you cannot call until after 7:00 PM, you must call our after-hours number at (305) 849-1341.
We accept Visa, MasterCard, American Express & Discover. Sorry, no personal checks will be accepted.
We cannot be responsible for delays, interruptions, cancellations or inconveniences to your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order due to a hurricane warning is in effect, you will receive a full refund; or, you may transfer any deposits made to a future stay. If you have already arrived on the island and an evacuation order is placed, you will receive a refund for the unused portion of your stay. Please note: in the event of a hurricane evacuation order, you must leave the island...there is no exception. Monroe County Emergency Management has developed a fax and phone notification system to notify us of such orders. If you choose not to use your reservation due to an impending storm, but an evacuation order notice is not in effect, a refund cannot be offered and our standard cancellation policy applies.
We strongly urge you to purchase travel insurance. If purchased in advance, it will cover any accommodation losses and travel expenses due to weather, including hurricanes. Find additional information about coverage options and policies of Travel Guard.
Our Best Rate Guarantee
The Mermaid & The Alligator uses all sorts of websites to help you find our Bed & Breakfast for your travels to Key West. We want you to know that we will always guarantee the best rate when you book directly through our website or through our reservation team members. If you feel you have found a better rate on another website, don’t hesitate to call us directly at (305) 294-1894 so we can extend our best rate to you. This is our guarantee that working directly with us is always the best way to reserve your stay at The Mermaid & The Alligator.